CUSTOMER SERVICE
Resources and Reference Links for JSA Sewer System Customers
Report a Problem
If you are experiencing a potential problem with your sanitary sewer service and believe the issue is within a JSA owned sanitary sewer main, please contact us at (270) 575-0056.
JSA does NOT levy a fee to respond to service calls.
We encourage you to contact JSA first prior to obtaining the services of a plumber or other professional if you feel the problem could be with the publicly owned sanitary sewer main, as JSA will not assume the cost of your contractor’s call, regardless of the location of the blockage. It is the resident’s responsibility to maintain the building sewer free of roots, debris, grease, etc. all the way to the sewer main.
Your Utility Bill
JSA customers receive a statement each month from Paducah Water listing their charges for the previous billing period. This bill includes JSA sewer service, as well as other charges where applicable.
Questions concerning your bill or usage should be directed to Paducah Water. Questions regarding your sanitary sewer connection should be directed to our office by calling (270) 575-0056.
Connection & Disconnection Permits
Both Connection and Disconnection Permits may be completed at our office located at 621 Northview Street in Paducah.
Contact our Office for more details.
Related Fees may be found in our current rate schedule. Inspections may be required.
Fats, Oils & Greases
Fats, Oils, and Greases can cause problems with the operation of JSA’s sanitary sewer system by sticking to the inside of pipes and eventually clogging them. This can cause sewer backups and sanitary sewer overflows (SSOs) in public or private property.
Sewer Backup Information
In times of heavy rainfall or flooding, there’s sometimes a danger of backflow in your plumbing or sewer mains.
Our Backup Information Guide can give you the help you need when planning for a backup.
Waste Hauler Permits
Any person who transports septic tank, grease, or other batch liquid waste and wishes to discharge such waste to the JSA system shall first have a valid Waste Hauler Permit. All applicants for a Waste Hauler Permit shall complete the application form, pay the appropriate fee, and receive a copy of the JSA’s regulations governing discharge to sewers of liquid wastes from trucks.
No user shall contribute or cause to be contributed, directly or indirectly, any pollutant or wastewater which will interfere with performance of the POTW.
Geographic Information System (GIS) Maps
GIS mapping of the JSA System can be found on Paducah’s MapGIS Dashboard.
Click on the map entitled “Public Utilities Map”. Gravity sewer lines are shown either in green (sanitary only) or purple (sanitary and storm combined). Yellow lines are pressurized sewer lines used to pump sanitary sewer flow, and are not suitable for to connect for most situations.
Downloads
Open Records
JSA is subject to the Kentucky Open Records Act (KRS 61.870-61.884) and certain requirements with regard to records retention.
BEFORE YOU DIG
The JSA performs location services for excavations within our service area. If you wish to excavate in our area, you may call our office at (270) 575-0056. You will be directed to submit your utility location request via email at jsabud@jointsewer.com. Kentucky’s BUD requirements related to excavation notification and marking can be found within the Kentucky Revised Statutes (KRS) at KRS 367.4905 through KRS 367.4917.
Current Rates & Fees
A. WASTEWATER USER CHARGES
From and after July 1, 2025, the following rates shall apply:
- First 3,000 gallons (minimum) = $20.94
- Each additional 1,000 gallons = $6.98/1,000 gallons
- Flat Rate = $34.90
After July 1, 2017, the JSA may adjust the listed rates in accordance with the consumer price index for all urban consumers (“CPI-U”).
B. INDUSTRIAL SURCHARGE
Permits are issued to certain industries that produce wastewater of an unusual content or an abnormally high strength. Industries that qualify, as determined by JSA, will pay a permit fee of $900 every three years.
Additional surcharge rates shall apply to each user of the treatment system that has received permission from JSA to contribute excessive strength wastewater to the sewer system.
For the treatment of biological oxygen demand (“BOD”) waste in a concentration exceeding 300 mg/l, an additional surcharge will be imposed as follows:
- From and after July 1, 2025, a surcharge of $0.27 per pound of BOD.
For the treatment of waste containing total suspended solids (“TSS”) in a concentration exceeding 350 mg/l, a surcharge will be imposed as follows:
- From and after July 1, 2025, a surcharge of $0.28 per pound of TSS.
For the treatment of ammonia as nitrogen (“NH3-N”) waste in a concentration exceeding 25 mg/l, an additional surcharge will be imposed as follows:
- From and after July 1, 2025, a surcharge of $0.66 per pound of NH3-N.
For the treatment of oil and grease (“Oil & Grease”) waste in a concentration exceeding 100 mg/l, an additional surcharge will be imposed as follows:
- From and after July 1, 2025, a surcharge of $0.39 per pound of Oil & Grease.
After July 1, 2017, the JSA may adjust these rates in accordance with the consumer price index for all urban consumers (“CPI-U”).
C. HAULED WASTE
The JSA shall assess a fee for the treatment and proper disposal of acceptable waste that is generated within McCracken County and hauled to the Paducah Wastewater Treatment Plant. The following rates will apply for the disposal of hauled waste:
- From and after July 1, 2025, the charge will be $49.00 per 1,000 gallons of hauled waste.
After July 1, 2017, the JSA may adjust these rates in accordance with the consumer price index for all urban consumers (“CPI-U”).
JSA shall assess a fee for the treatment and proper disposal of acceptable waste that is generated outside of McCracken County and hauled to the Paducah Wastewater Treatment Plant. The fee for treatment and disposal of acceptable waste generated outside McCracken County shall be exactly double the fee charged for waste generated in McCracken County.
Qualified haulers will also pay an annual fee for a disposal permit in the amount of $300.
D. OTHER FEES
i. TAP-ON FEE
This is a fee assessed to recover the costs of constructing core facilities and appurtenances which make sewer service available. This fee would be due from every new customer that connects to the system. The fee is $1,950 per Equivalent Residential Unit (ERU).
ii. CAPACITY FEE
This fee is a charge to all new customers connecting to the JSA sanitary sewer system, and represents the purchase of their share of capacity. This fee would be due from every new customer that connects to the system. The fee is $350 per Equivalent Residential Unit (ERU).
iii. LATERAL CONNECTION FEE
A lateral connection fee is a charge assessed to recover the costs associated with constructing a physical sewer connection for a property from the property line or the right-of-way to the JSA sanitary sewer system. This fee would be due from any new customer requesting such a connection. This fee is $625 minimum per connection, but may vary based on the actual width of the right-of-way.
